.. _docs_how_to_get_support: Need Help? ========== GenPipes is released as open-source software. For details about its license policy, see :ref:`GenPipes License `. The GenPipes developers offer continuous support through `GenPipes Google Forum`_. You can drop an email to the `GenPipes Help Desk`_ for any support issues. GenPipes is sponsored by the `Canadian Centre for Computational Genomics`_ (C3G). Besides the Google Forum and Help Desk, you can attend `C3G Open Door`_ Sessions. This facility is available only to local (McGill University, Montréal) bioinformaticians, students and researchers. You need to fill a form and RSVP in order to attend a session. For details visit `C3G Open Door`_ link. .. _reporting_bugs: Reporting Bugs --------------- If you are facing any issues in deploying or using GenPipes, please report bugs via `GenPipes Support Email`_. .. note:: * Messages should not be sent directly to our team members. The generic e-mail addresses above are viewable by all of us and facilitate the follow-up of your request. * Choose a meaningful subject for your message. * Include the pipeline version number in your message (and the commit number if applicable). * Provide the following information relevant to the problem encountered: the python command, the bash submission script, the output (job_outputs//.o) file, * An error message or code snippet illustrating your request is normally very useful. .. _GenPipes Google Forum: https://groups.google.com/forum/#!forum/GenPipes .. _GenPipes Help Desk: pipelines@computationalgenomics.ca .. _Canadian Centre for Computational Genomics: https://www.computationalgenomics.ca .. _C3G Open Door: https://www.computationalgenomics.ca/open-door/ .. _GenPipes Support Email: pipelines@computationalgenomics.ca